By Adaobi Rhema Oguejiofor
Kaduna Electric, operators of Kaduna Electricity Distribution Company (KEDCO), has urged its customers to directly pay their bills along with other transactions through approved channels and not to the company’s sales representatives.
In a statement issued by the Company’s Head of Corporate Communication, Abdulazeez Abdullahi, the Disco said that going forward, the sales representatives are to only focus on marketing and customer service support.
It also said that the action was taken in response to customers’ complaint over partial or non-reflection of their payment for electricity bills.
Kaduna Disco stated that it has provided alternative and more convenient payment options for customers to settle their electricity bills, as well as make other transactions without any hassle.
The payment alternatives include the Company’s cash offices, which are spread in every neighbourhood across its franchise areas where payments will be recorded and receipts will be issued. Payments can also be made through its website where customers can log in to make both postpaid and prepaid transactions from the comfort of their homes.
The Disco explained that in addition to bill payment, customers can also settle loss of revenue and other charges through Kaduna Electric’s Customer Care app.
It therefore urged customers to adopt any of the available options in order to avoid the complaints of payments not reflecting in their accounts,.
By making payments using the approved channels, KEDCO said, customers will have peace of mind, knowing they will not be short-changed by unscrupulous agents.