By Adaobi Rhema Oguejiofor
Eko Electricity Distribution Company (EKEDC), a leading customer-centric power utility company, has revealed that it has implemented further procedures to guarantee swift response to customer complaints and power supply outages.
In a statement, the Company said that the development is aimed at improving the quality of services to its esteemed customers.
According to the statement, by utilizing cutting-edge technology and innovative processes, EKEDC’s proactive approach is aimed at minimizing downtime, thereby reducing the duration in which electricity supply is disrupted or unavailable.
The Company said that it had invested in various electrical assets and technologies in order to ensure zero or minimal downtime and also set up the Rapid Response Squad (RRS) to attend to outage and faults reports more swiftly.
The Head of the Rapid Response Squad, Nasir Gbadegesin, stated that EKEDC’s goal for fault clearance and resolution for 33 kV and 11 kV is ten and six hours, respectively, under the Nigerian Electricity Regulatory Commision (NERC) Order.
He added that RRS collaborates with the Power System Control, the District Operators, and the Protection and Testing divisions to resolve faults quickly and effectively without compromising safety.
Gbadegesin noted that the crew responds to any faults on the 33 kV feeder at the injection sub-stations and if necessary, it helps the Breakdown Maintenance team at the various districts to resolve the faults.
The 11 districts that makeup EKEDC’s service area are Agbara, Apapa, Ajah, Ijora, Ibeju, Festac, Lekki Mushin, Orile, Ojo, and Islands.