By Adaobi Rhema Oguejiofor
The Managing Director of Abuja Electricity Distribution Company (AEDC), Mr. Christopher Ezeafulukwe, has revealed that all customers, who paid for electricity meters under the Meter Assets Providers (MAP) scheme before the price was raised, would be supplied at the old rate.
Mr. Ezeafulukwe, who disclosed this to journalists at a Customer Complaints and Engagement Forum in Abuja, assured that all customers who were yet to have their meters supplied and installed would not be charged at the new rate.
He explained that as a customer-centric utility, AEDC would ensure that the vendors under MAP supplied the meters for those who have already made deposits.
The Nigerian Electricity Regulatory Commission (NERC) had earlier increased the price of single-phase meters by 39.74 percent from N58,661.69 to N81,975.16, and the price of three-phase meters by 31.13 percent from N109,684.36 to N143,836.10.
The AEDC Boss assured that the price increase would not affect those who had already paid for the meters. He added that under MAP the Disco has continued to engage the customers and the company was determined to bridge the metering gap in its franchise area in order to ensure that customers only pay for the energy they consume.
Ezeafulukwe said that the Disco would also continue to invest in order to improve its network and services to the customers, adding that the relationship between the company and its customers has been very cordial, warm, and real.
The Forum was conducted as part of activities to mark the 2023 customer service week and it was themed “Customer Service Is Teamwork.” According to AEDC, the forum and other events for the week were aimed at recognizing the significance of good service along with those dedicated to providing it daily.